Q&A - [Official] Auberge Villa SOSO

Q&A

If you have any questions or concerns, please feel free to contact us anytime.

Two Types of Natural Hot Springs

What are the benefits of “Gold Onsen”?

Gold Onsen is a reddish-brown, iron-rich hot spring that resembles the famous Kinsen of Arima Onsen.
It is said to be effective for anemia, chronic digestive disorders, and hemorrhoids, making it suitable for people of all ages.
Because it also contains a high level of salt, it provides the combined benefits of a chloride spring—helping to relieve muscle and joint pain and poor circulation such as cold sensitivity.

Benefits of Silver Onsen

Silver Onsen is especially recommended for its excellent skin-moisturizing properties.
Rich in metasilicic acid, this spring water is known as a “beauty-enhancing bath” or “skin-beautifying onsen.”
Metasilicic acid is a natural moisturizing ingredient also found in skincare products for hydrated and smooth skin.
おIt promotes skin metabolism and helps maintain ceramide balance, leaving the skin soft and silky to the touch.

Are the hot springs open-air baths?

We offer a semi-open-air Gold Onsen and an indoor Silver Onsen.

About Room

Is the pool heated?

The pool is filled with cold water and is available only during the summer season.
Please note that clean water is maintained in the pool throughout the year.
※Swimwear is not provided.

What is “Sleepwear”?

Our facility provides two types of traditional attire for your comfort.
Sleepwear (Room Attire)
A comfortable garment provided for relaxing in your room or sleeping, similar to pajamas.
Yukata & Hanten (Lounge Attire)
A light cotton kimono and short jacket set for wearing outside your room, such as when dining or walking around the lobby.
Please enjoy both styles according to your needs during your stay.

If you would like drinks other than those stocked in your room’s refrigerator:

A room service drink menu is available in your room. Please feel free to contact the front desk.
You can choose from a selection of wines, champagne, soft drinks, and more to suit your preference.

Can I smoke in the room? Is smoking allowed?

All guest rooms and indoor areas of the facility are strictly non-smoking.
Smoking is only permitted on the outdoor deck area.
An ashtray is provided on the wall shelf of the deck for your convenience.
Please refrain from smoking anywhere other than the designated deck area.
Please note that tobacco products are not sold on the premises.

Do you offer DVD players for rent?

We are sorry, but our facility does not provide DVD players.
At our property, we encourage our guests to experience the luxury of “doing nothing” — to relax and immerse themselves in the natural scenery and the star-filled sky, enjoying a truly tranquil and extraordinary time away from daily life.
For this reason, we do not have DVD players installed in the rooms, nor do we offer DVD or CD rentals.
Thank you for your kind understanding.

I would like to send my luggage in advance. How should I do that?

Please write down your check-in date and the name of the representative guest, then send your luggage to the address below.
Shipping Address:
Auberge Villa SOSO
2686 Hioki, Miyazu-shi, Kyoto 626-0225 Japan

How many people can stay?

The maximum capacity is 6 guests.
Children under elementary school age (infants and preschoolers) who share a bed and do not require meals are not counted toward the total number of guests.

What amenities are provided?

We provide amenities from THANN, a natural skincare brand born in Thailand.
All amenities are prepared in your room.
※Please note that they are provided per room, not per guest.

Dining

Where is the dining area?

A private dining space is located on the second floor of your villa.

Is dining available at Kanon?

It is available for up to 3 guests if seats are available.
※Please contact us in advance for inquiries.
Children of elementary school age or younger, and groups of 4 or more guests, are not accepted.

Can I order additional dishes?

Our course meals offer ample quality and volume; however, there may be special items or rare ingredients available depending on the day’s arrivals.
Please feel free to ask our staff if you would like to request any additional dishes.

May I bring my own wine to enjoy during dinner?

If you wish to bring a special bottle—such as a wine that holds personal significance or one not available in our selection—please consult us in advance. We will be happy to accommodate your request.
※Restaurant corkage fee: ¥10,000 (tax not included) per bottle
※In-room corkage fee: ¥5,000 (tax not included) per bottle
※Please note that we cannot be held responsible for any damage to bottles or glassware brought in by guests.

Is breakfast Japanese style?

Yes, breakfast is served in Japanese style.
However, for guests staying multiple nights, a Western-style breakfast will also be available from the second morning onward.
Our breakfast features “body-friendly” dishes made with carefully selected local ingredients:
Premium Koshihikari rice grown with love by local farmers in Amanohashidate
Kyoto-style miso blended in our own unique recipe
Fresh local eggs from Ine Town
Homemade dried fish and other seasonal side dishes
Enjoy a wholesome and nourishing start to your day.

What kind of meals are served?

The menu varies depending on the day’s ingredients, but we serve a full course meal featuring locally sourced produce and carefully selected premium ingredients from across Japan.
Our cuisine is innovative, blending techniques from both Japanese and Western culinary traditions to create unique and refined dishes.

Can you accommodate food allergies?

Yes, we can.
Please inform us in advance of any food allergies or ingredients you prefer to avoid.

Miscellaneous

Can children stay at the villa?

Yes, children of all ages are welcome.
As the villa is a completely private, whole-building accommodation, you can relax and enjoy your stay with peace of mind.
※Please note that children of elementary school age or younger are not permitted to enter “Amanohashidate Rikyu HOSHINO-OTO.” Thank you for your understanding.

Can guests use the lobby services at our sister property, “Amanohashidate Rikyu Hoshino-oto”?

We are sorry, but the lobby services are not available for guests staying at our property.
All amenities and refreshments are prepared in advance and provided in your room.
※Champagne, wine, and baked sweets are included."

Do you offer wake-up calls?

To allow guests to relax without being bound by their daily schedules, we do not provide an automatic wake-up call service.
An alarm clock is available in your room.
If you prefer a wake-up call by phone, please let the front desk know and we will be happy to arrange it for you.

Do you provide newspapers?

Yes. A complimentary copy of the Yomiuri Shimbun is delivered to your room door every morning.
(Except on newspaper holidays.)

 

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